RE: OMNILUX RED LIGHT MASK BEWARE - I have been trying contact them since JANUARY 2, 2026. As of this date, 1-19-26, NO RESPONSE FROM COMPANY (except a boilerplate response). I purchased this item as a Christmas gift and the recipient cannot use it. I've sent numerous requests, plus my return request form (on 1-2-26) and still have not heard a word from a human from their company as of today, 1-19-26. It's been 17 days. I keep getting this boilerplate message but no one ever contacts me: Due to a high volume of emails, please allow 3-4 business days for one of our team members to get back in touch with you. If you are reaching out regarding a return of your product please note that your return will be honored as long as you reached out witin the return window. Thank you for your patience during the busy holiday season - we look forward to chatting with you soon! - The Omnilux Team They say they will respond in 3-4 days, yet it's been 17 days since my first contact (and n...
This person placed an order on website. When ordering they subscribed to the email for our DISCOUNT code, CONFIRMED receipt of the email and then used the code on the order. They items were shipped to the buyer and they received the items. FRAUDULENT BUYER: CYRUS DASSIHI They then proceeded to DISPUTE the charge with their bank saying they "don't recognize the charge." The buyer NEVER CONTACTED us about a problem. We explained all of this to the bank. The bank then decided int he buyer's favor and returned the funds to them. This is completely fraudulent behavior on behalf of the buyer and the bank. The funds of over $400 for this order have been FRAUDULENTLY retained by the buyer. Here is their information: banafshkourosh@gmail.com 1413 sam bass road, WNR2204-1, Round rock, Texas 78681, United States Phone +1 715-293-5208 RETAILERS AND ONLINE SELLERS - Be aware of this buyer, this address and any transaction that was received from them.